It is no longer news that one of the leading technology companies providing voice, messaging, data, mobile money and other integrated telecoms services, Africell Uganda permanently ended all mobile network services in Uganda on 7th October 2021.
Before the 7th October, Africell had asked their customers to “consume all their airtime balances” and on Wednesday, the company issued a statement on how their customers who have been using the mobile money service “Afrimoney” can claim a refund
“Afrimoney subscribers with unused balance as of 7th October 2021 can continue to claim a refund through Africell UG until 14th October 2021 by dialing *111#. After 14th October 2021, Afrimoney subscribers with unused balance will need to claim a refund directly from Stanbic Bank.”
The statement further indicated that Stanbic Bank will pay funds to Afrimoney subscribers and agents who after 14th October haven’t claimed their balances for a period of 90 days starting from 18th October 2021
Stanbic Bank will pay over the funds to the subscribers and agents for a period of ninety (90) days with effect from Monday 18th October 2021. If there will be any outstanding payments to be made after the lapse of the ninety (90) days, a thirty (30) day extension period may be considered by Stanbic Bank.
All Africell UG subscribers and agents who seek to claim their Afrimoney balances after 7th October 2021 will be required to follow the process below.
Subscribers And Agents:
A formal request will be made to Stanbic Bank by the subscriber or agent, by completing an “Africell Money Claim Form” requesting the withdrawal of funds and stating designated bank account or mobile money number where the funds should be remitted. All applications must be supported with an original National Identification Card for both subscribers and agents.
Upon receipt of the aforementioned information, the subscriber / agent’s details will be verified against the database provided by Africell UG.
Stanbic Bank will provide options that include but are not limited to; Transfer to Stanbic Accounts, Transfer to Stanbic Flexipay Wallet, Transfer to Other Bank Accounts (EFT or RTGS) and Transfer to Mobile Wallets.
Within Central and Greater Kampala, Stanbic Bank branches in Wandegeya, Makerere, Natete, Ntinda, Bugolobi, Kireka, Mukono, Entebbe, William Street and Lugogo have been designated as places where claims can be submitted and those customers outside Greater Kampala can use the branches closest to them.